New Payment Gateway coming in July 2013
Adelaide Hills Council is proud to announce that from October 2013 a brand new online payment gateway will be available on our re-launched Website. Between July and October 2013 a temporary payment gateway will be available from this page.
In order to facilitate this change, there will be no online payment services between June 11th and the 8th of July 2013. However B-Pay, telephone and in-person payment options will remain active throughout this period.
Council accepts rates payments by Direct Debit. Please read more information and to download the required forms here
On application, a Primary Production Rate Rebate of 10% on the differential rate in the dollar applies to those properties that are genuinely in the business of Primary Production.
If you think you are eligible for the Primary Production Rate Rebate, please download the application form here
Any agreement will remain in force from 1 July 2008 until 30 June 2013. Applications received after June 30th will be processed for the next financial year. The agreement will be automatically cancelled, for a particular parcel of land, when sold.
Any rebate will be remitted by 30 June 2012.
Council has resolved to cap the increase in the rates paid on a principal place of residence to no more than 15%, subject to meeting other conditions.
Are you eligible?
Rate capping was introduced in 2005/2006 and has been successful in eliminating large rate movements resulting from uneven increases in property values. A rate cap is applied to a principal place of residence to restrict any annual increase in rates to no more than 15%. (NB. Rate capping does not apply to the NRM levy or the CWMS service charge).
Once the application has been assessed, you will be advised of the outcome in writing. Where a ratepayer has applied for a rebate of rates, any amount due cannot be deferred pending the outcome of the application. Amounts due must be paid as invoiced or statutory fines and interest will apply. If a rebate is granted after the payment of the first instalment account, the subsequent instalments will be adjusted accordingly.
An application form for rate capping is provided here. If you require any assistance in completing this application, call our Customer Contact Centre on 8408 0400.
Via the Internet -eServices Online - do ALL your business with Council through one handy interface! Use eServices to pay your Rates, renew your dog registration or pay an infringement notice. You can pay as many different accounts as you like in one transaction! You will need to have your notices handy so you can enter the correct identifying number(s).
Payment by MasterCard or Visa Card only.
Please note: eServices utilises a secure server connection (SSL) using an encrypted security certificate. eServices payments are available 24 hours a day, 7 days a week.
Via the Internet, as above.
Alternative options are:
Direct Debit - Apply to have your Rates payments automatically debited from your nominated account each quarter, or annually. Account must be savings or cheque account only.
Please visit this page for details and application form. Complete the application, and forward to Council via method stated on the form. For more information, email firstname.lastname@example.org
BPay - Telephone or Internet payment may be made through your participating financial institution. Contact your financial institution to register, quoting Biller code 45369 and the customer Reference Number shown next to the BPay symbol on the payment slip.
Important note: payments made through BPay may take up to two working days to reach us. Please ensure your payment is made in time to reach Council by the due date.
Payment only from your savings or cheque account.
You can get further information at the Bpay web site - www.bpay.com.au - this site is for information only.
By Telephone - Please call 1300 303 201 to access the InfoPay automated system (interactive voice response). You will need to quote the relevant InfoPay Number 4330 found on your Rates notice in the Telephone Payments box on the left-hand side, lower section of the notice. You will also need to have your Reference Number handy. This can be found on the front of your Rates Notice in the box entitled Reference No.
Payment by Master Card or Visa Card only. You can pay up to five accounts in one transaction. Infopay operates 24 hours a day, 7 days a week.
In person at Australia Post - Use the deposit slip provided at the bottom on the front page of your Rates Notice. You can pay the Full Balance, Quarterly Balance or make part payments at the Post Office. Payments after the due date will be accepted.
Payments accepted by cash, cheque, money order or EFTPOS - savings or cheque account only
Please Note: The Australia Post service excludes some small rural postal outlets that only provide post box facilities.
By mail - Detach the payment slip on the Rates notice, complete and return to:
Adelaide Hills Council
PO Box 44
WOODSIDE SA 5244
You may pay by MasterCard or Visa Card, or cheque crossed "Not Negotiable", or money order made payable to "Adelaide Hills Council". Cheques are accepted conditionally subject to being met on first presentation.
In person at a Council Service Centre - Present your complete Rates notice at a Council Service Centre, as listed here. You may pay by EFTPOS, MasterCard or Visa Card, or cheque crossed "Not Negotiable", or money order made payable to "Adelaide Hills Council". Please note cash payments for rates are NOT accepted.
Via eServices Online, as above.
Alternative options are (please note: BPay is not available for animal payments & expiations):
By mail - complete the payment slip on the notice. You may pay by MasterCard or Visa Card, or cheque crossed "Not Negotiable", or money order made payable to "Adelaide Hills Council". Mail the slip with cheque or money order to:
Adelaide Hills Council
PO Box 44
WOODSIDE SA 5244
In person at a Council Service Centre - Present your complete Rates notice at a Council Service Centre, as listed here. You may pay by EFTPOS, MasterCard or Visa Card, or cheque crossed "Not Negotiable", or money order made payable to "Adelaide Hills Council".