A letter has been sent to all residents affected by the Cudlee Creek Fire. The letter contains details about what to do if you are unable to pay your rates, and what happens to your rates if your property has been damaged. Below is a summary of key questions you may have.
What happens if I can't pay my rates?
If you are experiencing financial hardship and anticipate difficulty paying the next rate instalment notice, we will work with you to make alternative arrangements. Please contact Council's rates team on 8408 0400 to discuss this with them.
What happens to my rates if my property has been damaged?
The Office of the Valuer-General is revaluing all properties affected by the Cudlee Creek bushfires which will take into account the damage caused. The Valuer-General has also instructed Land Services SA (LSSA) to undertake amended values for this financial year. Revaluations are relevant to any property damage brought about by the Cudlee Creek bushfire, where the value has been materially diminished. For example this would include, but not limited to, properties where houses, major shedding and horticulture plantings are destroyed or significantly damaged.
When will my rates change?
From 1 January 2020 your Council rates will be updated based on this revaluation. It is the Office of the Valuer-General's priority to resolve any rate issues for affected property owners as soon as possible. Due to the widespread damage caused by bushfires in South Australia this process will take a number of months. We will be in touch as soon as we have more details.
Will I get a credit if my rates go down and I overpay now?
Yes. If your rates are revalued and your rates go down, any payment you have made between the event of the fire and the next rate instalment will be credited to your account.
Where can I find out more information about the rate revaluation?
Call our team, we are here to help. You can contact us on 8400 0400 or email firstname.lastname@example.org
Please review our FAQs or contact our rates team on 8408 0400 to discuss any concerns or questions you have on this topic.
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