About Adelaide Hills Council

The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.

Manager Libraries and Customer Service

Adelaide Hills Council is currently seeking an innovative and people centered leader to shape the future of our Libraries and Customer Service functions.

You will oversee the strategic and operational management of library and customer service functions across multiple sites, ensuring that Libraries provide opportunities for learning and connection through a range of innovative, community-focused and accessible services.

You’ll lead the development and implementation of Libraries and Customer Service strategies and lead the improvement of the customer experience across all customer service channels, ensuring a consistent, high-quality, and customer-centred approach.

This leadership role supports a high-performing department of approximately 36 employees, with 4-5 direct reports, and reports to the Director Community and Development.

About You

To be successful in this role, you will have:

• Demonstrated ability to lead, coach, and develop staff in a complex and dynamic environment
• Proven ability to foster a high-performance culture and lead teams through change.
• Demonstrated experience in managing complex service delivery models, including multiple sites, programs, and dispersed teams, aligned to organisational objectives.
• Proven ability to develop, implement, and monitor strategies and new initiatives.
• Understanding of the role of public libraries in communities and the ability to promote access to library services.
• Excellent written and verbal communication, presentation and engagement skills, with the ability to interact with staff at all levels across Council in order to achieve outcomes.
• Excellent interpersonal skills, including the ability to build and maintain positive relationships with internal and external stakeholders.

• Proven ability to improve the customer experience across multiple service channels and manage performance metrics and reporting to support continuous improvement and accountability.

This is a prescribed position. As part of Adelaide Hills Council’s Safe Environments Policy, a current Working with Children Check, and undertaking Child Safe Environment Training every three years, are requirements of the position.

A valid National Police Certificate which is satisfactory to the Council’s requirements will also be required before the successful applicant can commence.

About our Benefits

Experience the benefits of a career in council:

• Flexible working arrangements, including flexi-time.
• Opportunities for professional development.
• Free income protection insurance for personal illnesses or injuries.
• A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more.
• Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program.
• Opportunity to purchase additional annual leave.
• Study Assistance.

How to Apply

Applications must address the selection criteria in the position description and state the reference number 12. Please see below, a copy of the position description.

Apply by 5:00pm Sunday 27^th July via SEEK.

Confidential enquiries are welcome to Jess Charlton, Director Community and Development on (08) 8408 0479.

The advert information can be provided in other formats if requested.

International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email.

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.