Consultations and Engagement

During September and October 2025, we asked for your help to shape the way we engage in the Adelaide Hills.

We are developing a Community Engagement Framework that will guide the way we undertake community engagement activities, and we asked you to help us to understand what's most important to feature in this framework.

What does good community engagement look like to you? What level of involvement would you like to have in Council decision-making?

The ideas and feedback you shared will be used to develop our draft Community Engagement Framework which we will share with you for further feedback in early 2026.

You can find out what we heard from our community by viewing the Engagement Summary and Engagement Outcomes Report on Adelaide Hills Engagement Hub.

There are more than 50 townships and suburbs in the Adelaide Hills Council area, spread across 795km2 and accommodating a population of nearly 40,000.

Reaching our wide and diverse community can present some challenges but with an easy-to-use online engagement platform we provide additional exciting and accessible opportunities for our community to engage with us.

Adelaide Hills Engagement Hub is an online platform where you can stay informed about projects, strategies, upgrades and much more. You can contribute your ideas, share your concerns and participate in surveys, discussion forums and quick polls on a range of topics.

One-time registration is easy and will provide you access to participate in a range of consultations. Be sure to include your areas of interest and township so we can send you location and topic specific feedback opportunities.

To view current consultations and for updates on how your feedback has influenced a decision or outcome, visit our online consultation hub, Adelaide Hills Engagement Hub.

Community forums are an excellent way of putting forward your point of view, creating change for the future and hearing what other members of the community think about issues that are important to you.

With the objective of improving engagement and communication by creating a safe space for open discussion about emerging local issues, community forums enable the Council, community and other organisations to set and work collaboratively towards goals for the region.

If you'd like a forum in your local community, please email your suggestion using the link below.

You can find out about what was discussed at our most recent community forums by visiting Adelaide Hills Engagement Hub and viewing the Community Forum Summary Reports. The reports cover the topics of presentations and detail what we heard from our community during the forum.

To help us understand our customers' experiences, and identify ways to improve our services, we regularly survey our customers.

If you have called us via our main phone number (8408 0400) you may receive a text message with a request to complete a survey about your experience. If you have made a request or reported an issue, you may receive an email. The survey can be easily completed in one minute and your personal details will not be collected.

The survey seeks feedback on customer satisfaction, the ease with which you found your interaction, whether your reason for contacting us was resolved, and how helpful or knowledgeable our staff were. This helps us to highlight any areas where we can improve service to our customers.

If you receive a text message or email asking you to complete a survey, you will have the opportunity to help us improve our service to the community. We look forward to seeing the results.

To discuss how you can participate in Council's range of consultations and engagement, please contact our Communications, Events and Engagement Team.