About us

The Adelaide Hills Council is a magnificent place to live, work and visit.  The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

About the Role

This is a 11-month fixed term contract position, covering Parental Leave.

As the Community Support Officer, you'll play a vital part in supporting older members of our community to live independently and stay connected through Council’s Commonwealth Home Support Program.

You’ll work directly with clients accessing our Positive Ageing services, coordinating supports, maintaining accurate client records and ensuring services are delivered efficiently, respectfully and on time. Your work will help ensure clients’ needs are clearly understood and the right services are in place to support their wellbeing.

You’ll also contribute to the smooth operation of the program by supporting day-to-day activities, coordinating service provision and managing information with accuracy and care. Working in a fast-paced, community-focused environment, you’ll use sound judgement, follow established policies and respond confidently as priorities shift.

Key responsibilities

• Support the effective delivery of the Commonwealth Home Support Program (CHSP) in line with funding, compliance and organisational requirements
• Conduct client assessments and reviews, developing individual service plans that incorporate goals, wellness and reablement approaches
• Coordinate timely, person‑centred service delivery to meet assessed client needs
• Support clients and community members to navigate My Aged Care intake, referrals and service pathways
• Deliver high‑quality, person‑centred customer service to clients, carers and community members
• Assist in managing complex or sensitive interactions with clients, service partners, contractors and volunteers
• Maintain accurate, confidential and compliant client records using client management systems and corporate technology.

About You

To be successful in this role you will have:

• Relevant qualification (to Diploma level) and/or experience in coordinating community‑based services
• You are empathetic, respectful and client‑focused, with a genuine commitment to supporting older people in the community
• You bring a strengths‑based, wellness and reablement approach to your work
• You are organised and detail‑focused, able to manage competing priorities in a dynamic environment
• You demonstrate sound judgement, professionalism and discretion, particularly when handling sensitive information

Why work with us

• Flexible working arrangements, including flexi-time
• Opportunities for professional development
• Free income protection insurance for personal illnesses or injuries
• A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more
• Christmas Break paid grace days
• Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program
• Corporate Uniform Allowance

How to Apply

Applications must address the selection criteria in the position description and state the reference number 328. 

Apply by 5:00pm 11 February 2026 via SEEK

Confidential enquiries are welcome to Jess Sharkie, Team Leader Positive Ageing on (08) 8408 0502.

The advert information can be provided in other formats if requested.

International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email.