About Adelaide Hills Council

The Adelaide Hills Council is a magnificent place to live, work and visit.  The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.

Coordinator Service Delivery (Full Time)

As the Coordinator Service Delivery within the Library and Customer Service department, you will lead and support the Customer Service and Outreach teams across a range of service points, including the Contact Centre, Libraries, Council Service Counters, Home Service, and the Mobile Library.

You will bring proven leadership experience in customer-facing environments, along with exceptional interpersonal and people management skills. Your ability to engage and support a diverse team will be key to your success.

We’re looking for a calm, proactive leader who thrives in dynamic and evolving environments. In this role, you will oversee the day-to-day operational requirements of three service centres, including staff rostering and resource planning.

You will play a pivotal role in enhancing the customer experience across all service channels, working collaboratively within the Library and Customer Service team and across the organisation to foster a culture of continuous improvement.

Flexibility and availability at short notice to manage team coverage and operational needs is essential.

About You

To be successful in this role you will have:

• Demonstrated experience leading teams in a library and council customer service environment, with a strong understanding of multiple service delivery channels.
• A commitment to the enhancement of the customer experience through coaching, support, and continuous improvement.
• Exceptional communication, interpersonal and collaboration skills, with the ability to engage with all areas of the organisation and community.
• Adaptability and resilience, thriving in a fast-paced environment and the ability to support to the team through change and challenges.
• The ability to respond to operational needs at short notice in a professional, proactive and calm manner.

As part of Adelaide Hills Council’s Safe Environments Policy, undertaking Child Safe Environment Training every three years, is a requirement of the position.

A valid National Police Certificate and Working with Children Check which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position. 

About our Benefits

• Access ongoing professional development opportunities
• Enjoy free income protection insurance for personal illness or injury
• Take part in our health and wellbeing program, including flu vaccinations, skin checks, and wellness seminars
• Access for you or your immediate family through to our Employee Assistance Program.
• Receive a corporate uniform allowance
• Option to purchase additional annual leave
• Study assistance available to support your learning goals

 How to Apply

Applications must address the selection criteria in the position description and state the reference number (35). 

Apply by 5:00pm Sunday 23 November 2025 via SEEK.

Confidential enquiries are welcome to Jodie Morbey, Manager Libraries and Customer Service on (08) 8408 0467. Please see below, for a copy of the position description.

The advert information can be provided in other formats if requested.

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.