We are looking for a motivated and suitably skilled individual to join our Customer Service team and provide outstanding customer service across multiple sites and channels within a Council and Library services environment.

About Adelaide Hills Council

The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.

Customer Care Specialist (This is a permanent part time position, 0.8 FTE)

As the Customer Care Specialist within our Customer Service team, you will be committed to providing excellent customer service through a range of channels across multiple service points. You will be responsible for providing specialised advice and support to customers, the Customer Service team and other internal stakeholders resulting in an improved customer experience.

You will bring proven experience in working in a customer service team within a contact centre or customer-facing environment, with strong skills in Customer Relationship Management systems.

With outstanding interpersonal skills you will have the ability to engage and support a diverse range of people, both customers and team members.

In this role, you will play a pivotal part in ensuring high quality customer service delivery across the Adelaide Hills Council. You will take ownership of more complex enquires and issues, with the ability to resolve them efficiently and professionally, while contributing to a culture of continuous improvement.

About You

To be successful in this role you will have:

• Demonstrated experience in a contact centre or customer-facing environment, with a focus on first point of contact resolution.
• A commitment to outstanding customer service, with a focus on enhancing the customer experience through knowledge sharing, support, and continuous improvement.
• Exceptional communication, interpersonal and collaboration skills, with the ability to engage with all areas of the organisation and community.
• Adaptable and resilient, consistently delivering high-quality service in a dynamic environment, and effectively managing change and challenges to support positive customer outcomes.
• As part of Adelaide Hills Council’s Safe Environments Policy, undertaking Child Safe Environment Training every three years, is a requirement of the position.
• A valid National Police Certificate which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position.

About our Benefits

Experience the benefits of a career in council:

• Opportunities for professional development.
• Free income protection insurance for personal illnesses or injuries.
• A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more.
• Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program.
• Corporate Uniform Allowance.
• Opportunity to purchase additional annual leave.
• Study Assistance.

How to Apply

Applications must address the selection criteria in the position description and state the reference number 497. Please see below, a copy of the position description.

Apply by 5:00pm Monday 20 October 2025 via SEEK.

Confidential enquiries are welcome to Jodie Morbey, Manager Libraries and Customer Service on (08) 8408 0467.

The advert information can be provided in other formats if requested.

International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email.

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.