About Adelaide Hills Council

The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.

Customer Service Officer

As part of our Customer Service team, you will work across multiple service points including Contact Centre, Libraries, and Council Service Counters. You will have previous experience in a contact centre or customer facing role, outstanding interpersonal skills and the ability to engage with a diverse range of people. We are looking for a team member who is calm under pressure, uses initiative and is easily adaptable to change. You will be required to have good availability often at short notice to fill planned and unexpected leave absences.

To be successful in this position you will be passionate about delivering high quality customer service across the Adelaide Hills Council and take ownership to resolve issues in a timely and friendly manner.

About You

To be successful in this role you will have:

• Demonstrated experience in a contact centre or customer facing role.
• A commitment to outstanding customer service and improvement of the customer experience.
• Excellent communication and interpersonal skills.
• Availability to work a seven-day roster across three service centres, including evenings and weekends, often on short notice, while being adaptable to changing circumstances

As part of Adelaide Hills Council’s Safe Environments Policy, undertaking Child Safe Environment Training every three years, is a requirement of the position.

A valid National Police Certificate which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position.

About our Benefits

Experience the benefits of a career in council:

• Opportunities for professional development.
• Free income protection insurance for personal illnesses or injuries.
• A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more.
• Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program.
• Corporate Uniform Allowance.
• Opportunity to purchase additional annual leave.
• Study Assistance.

How to Apply

Applicants must address the selection criteria in the position description and state the reference number 349 on their application.
Please see below, the attached position description for this position.

Apply by 5:00pm Thursday 7 August 2025 via SEEK.

Confidential enquiries are welcome to Jodie Morbey, Acting Manager Libraries and Customer Service, on (08) 8408 0467.

The advert information can be provided in other formats if requested.

International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email.

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.