Adelaide Hills Council is looking for a motivated and suitably skilled individual to lead our Customer Service team to provide outstanding customer service across multiple sites in Council and Library services.

About Adelaide Hills Council

The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.

Team Leader Council Customer Service - Permanent Part Time (0.8 FTE)

As Team Leader of our Customer Service team, you be responsible for managing the Customer Service team who work across multiple service points including Contact Centre, Libraries, and Council Service Counters.

You will bring proven experience in leading customer service teams within a contact centre or customer-facing environment, along with outstanding interpersonal and coaching skills. Your ability to engage and support a diverse range of people, both customers and team members, will be key to your success. We are seeking a leader who remains calm under pressure, demonstrates initiative, and thrives in a dynamic, changeable environment.

In this role, you will play a pivotal part in ensuring high quality customer service delivery across the Adelaide Hills Council. You will take ownership of complex issues, support your team in resolving enquiries efficiently and professionally, and contribute to a culture of continuous improvement. Flexibility and availability at short notice to manage team coverage and operational needs will be essential.

About You

To be successful in this role you will have:

• Demonstrated experience leading teams in a contact centre or customer-facing environment, with a strong understanding of frontline service delivery.
• A commitment to outstanding customer service, with a focus on enhancing the customer experience through coaching, support, and continuous improvement.
• Exceptional communication, interpersonal and collaboration skills, with the ability to engage with all areas of the organisation and community.
• Adaptability and resilience, thriving in a fast-paced environment and supporting your team through change and challenges.
• The ability to respond to operational needs at short notice.

As part of Adelaide Hills Council’s Safe Environments Policy, undertaking Child Safe Environment Training every three years, is a requirement of the position.

A valid National Police Certificate which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position.

About our Benefits

Experience the benefits of a career in council:

• Opportunities for professional development
• Free income protection insurance for personal illnesses or injuries
• A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more
• Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program
• Corporate Uniform Allowance
• Opportunity to purchase additional annual leave
• Study Assistance

How to Apply

Applications must address the selection criteria in the position description and state the reference number (389). Please see below, a copy of the position description.

Apply by 5:00pm Wednesday 20 August 2025 via SEEK.

Confidential enquiries are welcome to Jodie Morbey, Acting Manager Libraries and Customer Service - on (08) 8408 0467.

This advert information can be provided in other formats if requested.

International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email.

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.